R15 000 - R35 000pm HIGH-END Call Centre Sales Agent (Woodstock)

15 SPOTS AVAILABLE DON'T MISS OUT !!!

More info given to successful applicants

• High commission structure. GREAT EARNING POTENTIAL
• High-end, fast-paced call centre in Woodstock
• No commission cap
• Commission paid on revenue
• Looking for the best of the best
• Sales agent will be given a set portfolio of clients to service and manage
• Will only be dealing with high-end international clients (UK, AUS, CAD, EU)
• In-house training will be provided
• Strong objection handling and closing skills required
• You will be working in a competitive environment
• Opportunity for team lead and management roles
• Day and night shifts are available

Skills and Requirements:

• Time management is crucial
• Proven Key Client management experience
• 2-5 years expertise in managing key accounts
• 2-5 years call centre sales/Key account management experience
• Strong network and personal brand management skills
• Experience in offering solutions depending on the requirements of customers
• Good interpersonal and communication abilities, with the ability to establish connections with professionals at all organisational levels
• Outstanding aptitude for organisation
• Possession of problem-solving and negotiating skills

Job Type: Full-time

Job description

Our Client, is a cutting-edge Fin-Tech powerhouse specialising in international financial markets and portfolio management. They are on the lookout for exceptional talent to thrive in their fast-paced, fiercely competitive environment. Are you ready to take your career to the next level? If so, they are seeking a dynamic and experienced Compliance analyst to lead their thriving organisation into the future.

Responsibilities:

• Supporting the completion of EDD evaluations for high-risk customers.
• Evaluating high-risk customer transaction activity to ensure it is appropriate for the nature of the firm.
• Conducting risk evaluations for new and existing customers.
• Leading efforts for EDD upgrades.
• Stay current on EDD standards like FATF, as well as local needs in the region where the company operates.
• Offer AML/CFT subject matter expertise.
• Manage high-risk client escalation from the first line of defence to other business divisions.
• Creating paperwork such as policies, programs, procedures, guidance manuals, training materials, and impact assessments/analyses.
• Research laws and regulations related to our services, specifically within a BPO.

Candidate Requirements:

• 2 years of experience in compliance management, preferably in FinTech.
• In-depth knowledge of relevant laws, regulations, and industry standards.
• Understanding of AML/CFT and sanctions risks.
• Knowledge of global licensing requirements related to financial services and crypto related business activities
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and influence change across the organisation.

Job Type: Full-time

Pay: R15 000,00 - R25 000,00 per month

Job description

Our Client, is a cutting-edge Fin-Tech powerhouse specialising in international financial markets and portfolio management. They are on the lookout for exceptional talent to thrive in their fast-paced, fiercely competitive environment. Are you ready to take your career to the next level? If so, they are seeking a dynamic and experienced Head of Operations to lead their thriving organisation into the future.

About Company: We are a leading player in the BPO industry, committed to delivering outstanding service and innovative solutions to our clients. We are currently seeking an experienced Head of Operations to lead our operations team and drive operational excellence across all departments.

Key Responsibilities:

• Strategic Leadership:
• Develop and implement operational strategies that align with the company’s overall business goals.
• Collaborate with executive leadership to drive initiatives that enhance efficiency, profitability, and customer satisfaction.
• Team Management:
• Oversee all department managers, providing guidance, support, and direction to ensure departmental goals are met.
• Foster a culture of collaboration, accountability, and continuous improvement within the operations team.
• Decision Making:
• Utilise strong analytical and decision-making skills to address complex operational challenges and drive effective solutions.
• Manage escalated issues from various departments, making high-stakes decisions that impact overall operations.
• Performance Monitoring:
• Establish key performance indicators (KPIs) to measure operational success and implement improvements as needed.
• Conduct regular performance reviews and operational audits to ensure alignment with quality standards and client expectations.
• Sales and Call Center Expertise:
• Leverage extensive experience in call centre operations and sales to drive performance and revenue growth.
• Implement best practices in sales processes, customer engagement, and service delivery to maximise results.
• Crisis Management:
• Step in to handle high-pressure situations and operational crises, ensuring quick and effective resolutions.
• Lead incident response initiatives, coordinating with relevant teams to minimise disruptions.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA preferred.
• Experience: Minimum 5-7 years of experience in operations management, with a strong background in call centre and sales environments.

Skills:

• Proven track record of leading diverse teams and managing multiple departments.
• Exceptional decision-making abilities and strategic thinking skills.
• Strong analytical and problem-solving capabilities, with experience in data-driven decision-making.

What We Offer:

• Competitive Salary: Attractive compensation package commensurate with experience.
• Career Growth: Opportunities for professional development and advancement within a dynamic organisation.
• Collaborative Environment: A supportive culture that values innovation, teamwork, and work-life balance.

Job Type: Full-time

Pay: R65 000,00 - R70 000,00 per month

Job description

Our client is a cutting-edge Fin-Tech powerhouse specialising in international financial markets and portfolio management. They are on the lookout for exceptional talent to thrive in their fast-paced, fiercely competitive environment. Are you ready to take your career to the next level? If so, they are seeking a dynamic and experienced IT/Cyber Security Specialist to lead their thriving organisation into the future.

They are not just another BPO company; they are at the forefront of the crypto and cybersecurity campaign arena, driving innovation and success. Here is your chance to be part of their dynamic team, serving a global client base and gaining unparalleled international recognition and exposure.

Key Requirements

• Technical Assistance: Serve as the first point of contact for employees experiencing technical issues. Respond to support tickets and inquiries via phone, email, or chat, providing timely resolutions.
• Troubleshooting: Diagnose and resolve problems related to desktops, laptops, operating systems (Windows, macOS, Linux), and common business applications. Address issues with printers, mobile devices, and network connectivity.
• System Setup & Configuration: Set up new user accounts, configure email and collaboration tools, and install hardware and software as needed. Perform system upgrades and patches to ensure security and functionality.
• Maintaining IT Systems: Monitor system performance, collaborate with IT teams, and assist with software updates and security patches.
• Asset Management: Track IT assets, maintain inventory records, and manage the procurement and decommissioning of IT equipment.
• User Account & Access Management: Manage user accounts and permissions, handle onboarding and off-boarding processes, and ensure appropriate access.
• Documentation & Knowledge Base: Document technical issues and solutions, build an internal knowledge base, and keep records of recurring problems.
• Training & Support: Provide training on IT systems, software, and best practices. Offer guidance to non-technical employees to enhance their IT skills.
• Security Compliance: Ensure compliance with security policies, implement security measures, and assist with enforcing password policies and multi-factor authentication.
• Collaboration & Escalation: Work with IT department members to resolve complex issues and escalate unresolved problems to specialised teams as needed.

Educational Qualifications:

• BSc in Computer Science / Information Systems, BTech/MTech in Information Technology, or relevant accredited IT courses.

Relevant Experience:

• Strong knowledge of operating systems, hardware, and software applications.
• Excellent problem-solving and troubleshooting abilities.
• Effective communication skills for conveying technical information to non-technical users.
• Familiarity with ticketing systems and helpdesk tools.
• Exposure to crypto and FinTech is a huge bonus

Job Type: Full-time

Pay: R28 000,00 - R35 000,00 per month

Job description

R8 000 - R10 000pm Lead gen no experience needed!!!

20 SPOTS AVAILABLE DON'T MISS OUT !!!

More info given to successful applicants

Job Description:

• High-end, fast-paced call centre in Woodstock
• High commission structure, great earning potential!
• Cold-calling international clients already in our database to generate warm leads
• in-house training provided.
• No work experience needed. Great for first job!
• Huge opportunity for growth, many roles available
• Only apply if you are looking to fast-track your career
• You will be given an experienced mentor for the first 6 months
• Day and night shifts are available

Key Responsibilities:

• Generating leads for the sales team

Candidate requirements:

• Good time keeping
• Willing to learn
• Hunger to succeed

Company Note: Only apply if you want to fast-track your career

Job description

Job Summary: We are looking for a detail-oriented Market Analyst to join our team. The ideal candidate will analyse market data and trends to provide insights that drive business strategies and enhance client offerings.

Responsibilities:

• Conduct comprehensive market research to identify trends, opportunities, and competitive landscapes.
• Analyse data and prepare reports on market conditions, consumer preferences, and industry developments.
• Collaborate with cross-functional teams to develop strategic recommendations for clients.
• Monitor and evaluate the effectiveness of marketing campaigns and strategies.
• Present findings and insights to stakeholders in a clear and actionable format.
• Stay updated on industry news and emerging market trends.
• Assist in forecasting and budgeting processes based on market analysis.

Requirements:

• Bachelor’s degree in Marketing, Business Administration, Economics, or a related field.
• Minimum of 3 years experience in market analysis, preferably in a BPO setting.
• Strong analytical skills and proficiency in data analysis tools and software.
• Excellent written and verbal communication skills.
• Ability to interpret complex data and translate it into actionable strategies.
• Detail-oriented with strong organisational skills.

Preferred Qualifications:

• Experience with market research methodologies and tools.
• Knowledge of statistical analysis and data visualisation techniques.

What We Offer:

• Competitive salary.
• Opportunities for professional development and growth.
• A dynamic and inclusive work environment.

Job Type: Full-time

Pay: R25 000,00 - R30 000,00 per month

Job description

Our client is looking for an Office Manager/PA to CEO to organise and coordinate administration duties and office procedures. Your role is to create and maintain a pleasant work environment, ensuring high levels of organisational effectiveness, communication and safety.

What does an Office Manager do?

Office manager duties and responsibilities include scheduling meetings and appointments, making office supplies arrangements, greeting visitors and providing general administrative support to our employees.

Ultimately, the Office manager should be able to ensure the smooth running of the office and help to improve company procedures and day-to-day operation.

Responsibilities

• PA to CEO - To provide full executive support to the CEO in diary management, administration, travel arrangements, meeting preparations, and working on specific projects and research as required.
• Serve as the point person for office manager duties including:
• Maintenance, Mailing, Supplies, Equipment, Bills, Errands, Shopping
• Schedule meetings and appointments
• Organize the office layout and order stationery and equipment
• Maintain the office condition and arrange necessary repairs
• Partner with HR to update and maintain office policies as necessary
• Organise office operations and procedures
• Coordinate with IT department on all office equipment
• Ensure that all items are invoiced and paid on time
• Manage contract and price negotiations with office vendors, service providers and office lease
• Manage office budget, ensure accurate and timely reporting
• Provide general support to visitors
• Assist in the onboarding process for new hires
• Address employees queries regarding office management issues (e.g. stationery, Hardware and travel arrangements)
• Liaise with facility management vendors, including cleaning, catering and security services
• Plan in-house or off-site activities, like parties, celebrations and conferences

Requirements and skills

• Proven experience as an Office Manager, Front Office Manager or Administrative Assistant
• Knowledge of Office Administrator responsibilities, systems and procedures
• Proficiency in MS Office (MS Excel and MS Outlook, in particular)
• Familiarity with email scheduling tools
• Excellent time management skills and ability to multi-task and prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills in a fast-paced environment
• A creative mind with an ability to suggest improvements
• High School degree; additional qualification as an Administrative assistant or Secretary will be a plus

Job Type: Full-time

Pay: R15 000,00 - R22 000,00 per month

Job description

Quality Assurance Agent - 4 SPOTS AVAILABLE, DON'T MISS OUT!!!

Our client is seeking a meticulous and detail-oriented Quality Assurance Agent to join their dynamic team. The ideal candidate will be responsible for ensuring the highest standards of quality across their products and services. As a Quality Assurance Agent, you will play a crucial role in maintaining and improving the overall customer satisfaction by monitoring, evaluating, and enhancing their processes and deliverables.

Responsibilities:

• Quality Monitoring: Conduct thorough reviews and assessments of services, and customer interactions to ensure adherence to established quality standards.
• Process Evaluation: Evaluate internal processes and workflows to identify areas for improvement in efficiency and effectiveness.
• Performance Metrics: Develop and implement key performance indicators (KPIs) to measure and track the performance of various departments, teams, and individuals.
• Feedback and Coaching: Provide constructive feedback and coaching to team members to improve overall performance and adherence to quality standards.
• Documentation: Maintain accurate and detailed records of quality evaluations, identifying trends and patterns that may require additional training or process adjustments.
• Collaboration: Collaborate with cross-functional teams to address quality-related issues and implement corrective actions.
• Continuous Improvement: Actively contribute to the continuous improvement of processes, methodologies, and tools to enhance overall quality and efficiency.

Candidate requirements:

• Proven experience in quality assurance or a related role.
• Experience in a customer service or support environment.
• Strong analytical skills with an eye for detail.
• Excellent communication and interpersonal skills.
• Familiarity with quality management systems and methodologies.
• Ability to work independently and collaboratively in a team-oriented environment.
• Proficiency in using quality assurance tools and software.
• High level of motivation, energy, and enthusiasm.
• Needs to be able to work shifts

Job description

Job Summary: We are seeking a skilled Trading Specialist to join our team. The ideal candidate will have a strong understanding of trading strategies, market analysis, and risk management. This role involves collaborating with our clients to optimise their trading operations and enhance overall performance.

Responsibilities:

• Analyse market trends and provide actionable insights to clients.
• Develop and implement trading strategies tailored to client needs.
• Monitor and evaluate trading performance and risk exposure.
• Collaborate with cross-functional teams to ensure seamless trading operations.
• Provide training and support to clients on trading platforms and tools.
• Stay updated with industry developments and regulatory changes.
• Prepare regular reports and presentations on trading activities and performance metrics.

Requirements:

• Bachelor’s degree in Finance, Economics, or a related field.
• Minimum of 3 years experience in forex trading.
• Strong understanding of financial markets, trading instruments, and risk management.
• Proficient in trading platforms and analytical tools.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications:

• Experience with algorithmic trading and quantitative analysis.

What We Offer:

• Competitive salary.
• Opportunities for professional development and growth.
• A dynamic and inclusive work environment.

Job Type: Full-time

Pay: R25 000,00 - R30 000,00 per month

Job description

About Company:

We’re at the forefront of the fintech revolution, delivering cutting-edge solutions and exceptional service in the BPO sector. Our commitment to innovation and excellence drives us to continuously enhance our team’s skills and capabilities. We are seeking a dynamic and experienced Training & Development Agent to join our team and help us achieve our mission of delivering unparalleled service and support to our clients.

Role Overview:

As the Training/Facilitator, you will play a critical role in designing, implementing, and managing training programs that enhance the skills and performance of our employees. Your focus will be on developing tailored training solutions that address the unique needs of our fintech BPO environment, ensuring our team remains at the top of their game in a fast-evolving industry

Key Responsibilities:

• Design and implement comprehensive training programs that align with our company’s strategic goals and the specific needs of our fintech BPO operations.
• Conduct assessments to identify training needs and skill gaps across various departments and roles.
• Develop and update training materials, including manuals, e-learning modules, and interactive workshops.
• Facilitate training sessions, workshops, and seminars, ensuring engaging and effective learning experiences.
• Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making necessary adjustments to improve outcomes.
• Work closely with department heads to align training initiatives with business objectives and employee development needs.
• Support career development and succession planning through targeted training and coaching.
• Support department heads with onboarding processes.

Requirements:

• Minimum of 2-5 years of experience in training and development, with a focus on BPO or fintech environments preferred.
• Bachelor’s degree in Human Resources, Business Administration, or a related field would be advantageous.
• Proven ability to design and deliver effective training programs. Strong understanding of learning management systems (LMS) and other training tools.
• Excellent verbal and written communication skills with the ability to engage and inspire diverse audiences.
• Strong analytical skills to assess training needs and measure the impact of training initiatives.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

Job Type: Full-time

Pay: R22 000,00 - R32 000,00 per month

Job description

Do something significant; be a part of the future of finance technology
Competitive salary
Excellent professional growth prospects.

Our client is seeking a meticulous and detail-oriented Wallet Specialist/Customer Support Agent to join their dynamic team. The ideal candidate will be responsible for ensuring the highest standards of quality across their products and services. As a Wallet Specialist/Customer Support Agent, you will play a crucial role in managing and improving the overall customer satisfaction by monitoring, evaluating, and enhancing their processes and deliverables.

Responsibilities:

• Monitoring and managing customer enquiries escalated to wallet operations, and providing solutions to customers.
• Provide suggestions to improve user experience and reduce the frequency of customer enquiries.
• Handle consumer requests, exceptional instances, and ad hoc duties
• Monitor, alert, and resolve concerns relating to daily wallet operations.

Requirements:

• At least 1 year experience in customer support (FinTech experience is an advantage)
• Excellent customer service and communication abilities.
• Soft sales/closing abilities.
• Fluent in English and proficiency in written communication
• Ability to operate both independently and as part of a team.
• Demonstrate a high degree of honesty, and integrity, along with a strong sense of duty and teamwork spirit.
• Strong desire to provide support to customers

Job Type: Full-time

Pay: R8 000,00 - R12 000,00 per month